Terms of Service

1. Company Information and Acceptance

These Terms of Service ("Terms") govern your use of services provided by:

702 O2 Solutions, LLC
Doing Business As (DBA): Blue Diamond Labs
Las Vegas, Nevada 89101
Phone: (702) 703-6232
Email: hello@702.com

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services Description

Blue Diamond Labs provides technology consulting and development services, including but not limited to:

• Web development and design
• Point-of-sale (POS) and ERP system implementation
• Business phone systems (VoIP)
• Managed IT and cybersecurity services
• Mobile application development
• Custom technology solutions
• Free business tools and calculators

3. Use of Our Website and Tools

Permitted Use

You may use our website and free tools for legitimate business purposes. You agree to:

• Provide accurate and truthful information
• Use tools and services in accordance with their intended purpose
• Comply with all applicable laws and regulations
• Respect intellectual property rights

Prohibited Use

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems or networks
• Transmit viruses, malware, or other harmful code
• Engage in any activity that disrupts or interferes with our services
• Copy, modify, or distribute our proprietary content without permission
• Use our services to spam, harass, or harm others

4. Service Agreements and Contracts

Project Proposals

All technology consulting and development projects are subject to separate written agreements that will include:

• Detailed scope of work and deliverables
• Project timeline and milestones
• Pricing and payment terms
• Specific terms and conditions for the project

Service Level Agreements

For ongoing services such as managed IT or hosting, separate Service Level Agreements (SLAs) will govern:

• Service availability and performance standards
• Response time commitments
• Support procedures and escalation processes
• Maintenance windows and scheduled downtime

5. Payment Terms

Project-Based Services

• Payment schedules will be outlined in individual project agreements
• Typically require 50% deposit to begin work
• Final payment due upon project completion and acceptance
• Late payments may incur additional fees as specified in agreements

Ongoing Services

• Monthly services are billed in advance
• Payment is due within 30 days of invoice date
• Services may be suspended for non-payment after 30 days past due
• We accept credit cards, ACH transfers, and checks

6. Intellectual Property Rights

Our Intellectual Property

Blue Diamond Labs retains ownership of:

• Our proprietary methodologies, frameworks, and processes
• Pre-existing intellectual property and tools
• Website content, design, and free tools
• Trademarks, logos, and brand materials

Client Work Product

Upon full payment, clients will own:

• Custom code developed specifically for their project
• Custom designs and graphics created for their business
• Content and data provided by or created for the client

Third-Party Software

Some solutions may incorporate third-party software or services subject to their own licensing terms.

7. Confidentiality

We understand that our work may involve access to confidential business information. We agree to:

• Maintain confidentiality of all client information
• Use confidential information only for providing services
• Implement appropriate security measures to protect data
• Not disclose confidential information to third parties without consent

This confidentiality obligation survives termination of our service relationship.

8. Data Protection and Privacy

Our collection and use of personal information is governed by our Privacy Policy. We are committed to:

• Protecting the security and privacy of your data
• Complying with applicable data protection laws
• Implementing appropriate technical and organizational measures
• Providing transparency about our data practices

9. Warranties and Disclaimers

Service Warranty

We warrant that our services will be performed in a professional manner consistent with industry standards. We will remedy any services that do not conform to agreed specifications at no additional cost.

Website and Tools Disclaimer

Our website and free tools are provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free operation
• Accuracy of calculations or results
• Compatibility with all systems or browsers
• Security against all potential threats

10. Limitation of Liability

To the maximum extent permitted by law, Blue Diamond Labs' liability is limited as follows:

• Total liability shall not exceed the amount paid for services in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for loss of profits, data, or business opportunities
• Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you

11. Indemnification

You agree to indemnify and hold harmless Blue Diamond Labs from claims arising from:

• Your use of our services in violation of these Terms
• Content or data you provide to us
• Your violation of applicable laws or third-party rights
• Your negligence or willful misconduct

12. Termination

Termination by Either Party

Either party may terminate ongoing services with 30 days written notice. Project-based work may be terminated as specified in individual agreements.

Termination for Cause

We may immediately terminate services if you:

• Breach these Terms or service agreements
• Fail to pay invoices when due
• Engage in illegal or harmful activities
• Violate our confidentiality or security requirements

Effect of Termination

Upon termination:

• All outstanding invoices become immediately due
• We will provide reasonable assistance in transitioning services
• Confidentiality obligations continue to apply
• You must discontinue use of our proprietary tools and materials

13. Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, labor disputes, or technology failures.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Nevada, without regard to conflict of law principles. Any disputes shall be resolved through:

1. Good Faith Negotiation: First attempt to resolve disputes through direct discussion
2. Mediation: If negotiation fails, non-binding mediation in Las Vegas, Nevada
3. Litigation: If mediation fails, disputes will be resolved in state or federal courts in Clark County, Nevada

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely matches the intent of the original.

16. Entire Agreement and Modifications

These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between you and Blue Diamond Labs regarding the use of our services. We may modify these Terms by posting updated versions on our website with notice of material changes.

17. Contact Information

For questions about these Terms of Service, please contact us:

These Terms of Service are effective as of January 1, 2024, and were last updated on Invalid DateTime.